FAQs

Frequently Asked Questions

1. How can I place an order?

You can browse our collections, select your preferred product, choose the required options where applicable, and add the product to your cart. Proceed to checkout and complete your order using the available payment options.

2. How long does it take to process my order?

We aim to process and dispatch orders by the next working day after successful confirmation of payment.

Orders placed on weekends or public holidays will be processed on the next working day.

3. How long will my order take to arrive?

Once your order has been dispatched, delivery generally takes 3–7 working days, depending on your delivery location and courier service.

4. What are the shipping charges?

Shipping charges are calculated based on the actual charges applicable through our shipping partner and will be displayed at checkout, where applicable.

5. Is shipping free?

Yes. Free shipping is available on orders above ₹5,000.

Orders of ₹5,000 or less will be subject to the applicable shipping charges calculated by our shipping partner.

6. How can I track my order?

Once your order has been dispatched, available tracking details will be shared through the contact information provided with your order.

You can use the tracking information to check your shipment status.

7. Can I cancel or modify my order?

No. Once an order has been submitted and processed, it cannot be cancelled or modified.

Please carefully check your product selection, size, colour, quantity, and delivery details before completing your order.

8. Can I return or exchange my order?

No. All sales are final.

Due to the nature of our products, NAVSHRINGAR does not accept returns or exchanges, and refunds are not issued once an order has been placed and processed.

Please review your order carefully before completing your purchase.

9. What if I receive a damaged or defective item?

Please inspect your order immediately upon delivery.

If you receive an item that is damaged or defective, please contact us within 48 hours of delivery with your order number and clear photographs of the issue.

Our team will review the matter and work to provide a suitable resolution where applicable.